Embrace the Omni-Channel approach for success

Retail & FMCG

In the last 2 years, the retail industry has seen an increase in loyalty programme implementations whilst established ones have undergone makeover with mobile capabilities becoming a key addition. The concepts of multi-channel and omni-channel strategies have come to the fore to support business growth.

Social media has opened a new gateway to the marketing specialists, from an inbound and outbound point of view. These new insights enable retailers to push information, in the form of products, offers and discounts in a micro-segmented way.

SUPPORTING OUR CLIENTS

Our retail focused products are aimed to help clients remain competitive and ahead of the game by:

  • IMPROVING knowledge of consumer preferences.

  • DRIVING sales up by making it easy for their clients to make purchases.

  • STRENGTHENING customer loyalty.

  • REDUCING costs by automating processes.

  • HELPING strategic decisions by providing hard facts.

Our industry solution offerings include:

  • A CRM solution that is designed to provide you with an edge over competitors and incorporating a flexible range of implementation approaches to match different business preferences.

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  • A comprehensive ERP solution that provides a holistic operational platform, well suited and designed for various business lines and accomplished with the aid of up-to-date and multi-dimensional information being presented in meaningful ways.

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  • A robust solution to help boost customer loyalty and retention, grow membership numbers and improve customer satisfaction.

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