The increasing number of people opting for air travel meant that airlines and airports had new expectations to be met. Our client's task was to offer their customers a new product suite to help them enhance their ground handling operations, streamline processes, improve commercial performance and reduce running costs. It was important for our customer to work on a single platform solution to manage its customers' ground handling issues either on single or multiple airport sites.
We developed an integrated solution suite for planning, tracking and equipment maintenance . This suite provided integration between a number of applications - a planning tool, maintenance ERP and a GPS tracking system for each individual piece of equipment. It enables the ground handling department to streamline its operations and manage in an efficient manner by tracking and locating their equipment when needed by reducing operating costs and improving service levels. Service levels have improved by 20%. Equipment is also monitored for damages and we put in place a driver identification system to improve planning and prevent unauthorized use.